SCDL-answers for TQM and HR......
Multiple choice Single response
1) A business uses for its operations, products both in
ns Hard and soft domains
2) These are costs incurred in keeping failure and appraisal costs to minimum
ns Prevention costs
3) How many levels of plan are there?
ns 4
4) The business influences
ns Employee’s morale
5) Leadership is
ns Cause of success in business
6) The idea of quality department
ns is outdated
7) Common understanding across business
ns customers---
8) Collection of data must be tune with the organizational objectives defined by the
ns top management
9) QFD means
ns Quality function deployment
10) Customer is
ns king
11) For objective evaluation of strategy, the criteria is
ns strategic fit
12) This tool helps in arriving at possible solutions from a set of alternatives and thus analysis leads to giving recommendations for decision making.
ns Brain storming
13) Feiganbaum’s major contribution was
ns Cost of quality.
14) Prevention costs are those incurred
ns On taking steps to prevent defects happening
15) Managing continual improvement is
ns A process subsequent to defining strategies.
Multiple choice multiple answers
1) When you ask a question on “place” the answers give you options for and then you weigh the options to reach a conclusion, the options are
ns
• Establishing the process in house
• The preferred location from an input point
• Outsource
2) Managers should know
ns
• organisation vision---
• organisation strategy—
3) Business being process oriented, you are to control your
ns
• resources
• examine business trends
• measuring outcome of each process
4) In ISO 14001 in paragraph of standard consists of requirements like
ns
• operational control
• emergency preparedness
• management reviews
5) Customers need change with
ns
• Time
• Space
6) The scope of audit during the audit of sales could be to examine
ns
• The customer satisfaction
• How the orders were executed
• Contribution to turnover
7) Benefits of planning are
ns
• Image
• Competition
8) You should know customer’s
ns
• Current needs
• Future needs
9) Business needs following criteria as performance assessement
ns
• Standing in the market
• Quality culture in the organisation
• Cost reduction
10) ISO 14001-in the paragraph 4 of standard-requirement for planning stages are:
ns:
• Identify environmental aspects
• Determine those that can have a significant impact
• Understand the legal and other requirments too.
11) ISO developed co-operation in the spheres of
ns
• Scientific activities
• peace
12) Not all incentives appeal to all but following must get analyzed
ns
• Individual trends
• Individual preference
• Individual experience
13) Categorisation of quality cost include
ns
• Appriassal cost
• Prevention cost
• Failure cost
True or false
1) Understanding customer is not only important for design but equally so for delivery of product or service--- true
2)Like you have internal customers, there are internal suppliers too---True
3)Planning decreases time to lead in competition—True
4) Standard should be generic--True
5) Meaning of strategy is art/science of planning—Ans. True
6) Instutionalisaton is the concept that an organisation ingrains the processes as a standard practice or a way of conducting business.--- True
7) Specific goals directs organizations on “don’t’s”--false
8) A simple compelling and shared vision can sustain the commitment needed—True
9) At the time of brain storming every member starts talking.—false
10) A vision for business must be compelling---True
11) People do not capabilites to respond to a range of situations—False
12) PDCA cycle was introduced by Walter Shewalt—False
13) During the 1960s the concept of quality costs emerged--- True
14) Collection of data must be in tune with the organisation’s objective as defined by the top management.---True
Select the blank
1)Business is a set of ¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬___________________ processes
• Strategic
2) Quality of product or service is because the __________________not because of verification or inspection.
• Design
3) The system is an --------- set of activities with a mutual influence through a well-defined sequence of relation.
• Inter-related
4) Organisations need a leader to give a ----
• Direction
5) The ---- is the ability of the QMS to achieve the targeted results
• Integrity
6) In degree of instutionalisation, a managed process that is tailored from the organisations’ standard process according to the tailoring guildelines is the meaning of the term:
ns
• Defined processes----
7) Top management of Karnataka Steel Ltd being concerned about the
ns
• Welfare of workers
8) In process concept with ------- you can provide a way to incorporate knowledge of how to do things better.
• Interdependence
9) Those who are not ---- will never make any progress
• aware
10) ---- is the measurement scale where values occur most frequently.
• mean
11) Objective evaluation is a ___________________ activity on part of the management and is a situational analysis.
• Deliberate
12) In hierarchy of human needs, food and shelter are ___________
• Essential needs.
Match the following:
1)
Internal organisation for standardization---ISO
Bureau of Indian standards--BIS
Greek “isos---equal
Official operation of ISO---1947
2)
TQM- is a philosophy
Total quality management—needs commitment at the top management
Motivation-Enhances morale of the people
Quality of measurement process is: essential at each level in an organisation.
3)
Phil crobsy---14 steps quality improvement program
Taguchi----Quality in design
Ichikawa-- Company wide motivation
Crosby---quality of management
2nd
Q1 Three keys for leader to create passionate work environment are
a- effectiveness
b- start with self
c- have a vision that produces passion
d- put employees first
Q2 The vision for an institution or organization must
a- be defined in a language that is compelling
b- drives the processes and behaviour of people
c- written in a language that is attractive
d- be displayed at prominent places on the premises
Q3 QFD means
a- Quality function deployment
b- Quality function development
c- Quantity function development
d- Question for development
Ans: a
Q4 The are of benchmarking get identified
a- with the passage of time
b- by the auditors
c- from arrange of processes
d- as soon as the audit is over and the reports are received
Ans:b
Q5 Business operation rotates
a- measure
b- analysis
c- production
d- growth
Ans:
Q6 Deming defines qualities in terms of
a- quality of process
b- quality of design
c- quality of conformance
d- quality of people
Q7 check sheet is
a- a simple recording machine
b- a simple checking machine
c- a process method
d- a simple recording machine
Q8 Each business is driven by
a- market
b- its vision
c- managing director
d- people
Q9 Planning process is initiated by
a- inputs
b- control
c- outputs
d- customers
Q10 Assessing the level of effectiveness of the quality management is the priority of leadership (T/F)
Q11 ISO revision is planned in 2008 (T/F)
Q12 The imperatives for the business in this century are
a- leadership style at the CEO level
b- economic
c- social
d- environmental
Q13 Planning is now an important tool (T/F)
Q14 An auditor must listen through
a- feel
b- see
c- gossips
d- hear
Q15 Your thinking and ideas need to be developed as the subject of quality
a-
Q16 A model is conceptualized by the people in the organization (T/F)
Ans:
Q17 Identification is essential
a- for people to align with the organization
b- for entry into organization premises
c- To know who and what we are
d- Because HRM demands it
Q18.The principle of concentration of forces is selecting the territory of market in a limited way to ensure full deployment of resources (T/F)
Ans:
Q19.Organisation design process--------------to prove its ability to accomplish purpose of organization
a- acceptance
b- approval
c- validation
d- testing
Q20 The judgment on effective helps management to -----------own performance
a- validate
b- safeguard
c- critise
d- benchmark
Q21 The observations helps in making list of
a- profit and losses
b- strength and weakness of the processes
c- asset and liabilities
d- rules and regulations
Q22 Process of continual improvement led to enhancing
a- profits
b- need for adoption
c- production targets
d- performance in future
Ans:
Q23 Annexure of ISO 14001 deals with how to go about hazard identification and the assessment and control of risk (T/F)
Ans:F
Q24 -----has objective fro assessing quality in the outcome
a- plan
b- vendor
c- customers
d- Staff
Ans: A
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Feb 16, 2011
TQM & HRM
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