Feb 16, 2011


SCDL-answers for TQM and HR......

Multiple choice Single response

1) A business uses for its operations, products both in
ns Hard and soft domains

2) These are costs incurred in keeping failure and appraisal costs to minimum
ns Prevention costs

3) How many levels of plan are there?
ns 4

4) The business influences
ns Employee’s morale

5) Leadership is
ns Cause of success in business

6) The idea of quality department
ns is outdated

7) Common understanding across business
ns customers---

8) Collection of data must be tune with the organizational objectives defined by the
ns top management

9) QFD means
ns Quality function deployment

10) Customer is
ns king

11) For objective evaluation of strategy, the criteria is
ns strategic fit

12) This tool helps in arriving at possible solutions from a set of alternatives and thus analysis leads to giving recommendations for decision making.
ns Brain storming

13) Feiganbaum’s major contribution was
ns Cost of quality.

14) Prevention costs are those incurred
ns On taking steps to prevent defects happening

15) Managing continual improvement is
ns A process subsequent to defining strategies.

Multiple choice multiple answers

1) When you ask a question on “place” the answers give you options for and then you weigh the options to reach a conclusion, the options are
• Establishing the process in house
• The preferred location from an input point
• Outsource

2) Managers should know
• organisation vision---
• organisation strategy—

3) Business being process oriented, you are to control your
• resources
• examine business trends
• measuring outcome of each process

4) In ISO 14001 in paragraph of standard consists of requirements like
• operational control
• emergency preparedness
• management reviews

5) Customers need change with
• Time
• Space
6) The scope of audit during the audit of sales could be to examine
• The customer satisfaction
• How the orders were executed
• Contribution to turnover

7) Benefits of planning are
• Image
• Competition

8) You should know customer’s
• Current needs
• Future needs

9) Business needs following criteria as performance assessement
• Standing in the market
• Quality culture in the organisation
• Cost reduction

10) ISO 14001-in the paragraph 4 of standard-requirement for planning stages are:
• Identify environmental aspects
• Determine those that can have a significant impact
• Understand the legal and other requirments too.

11) ISO developed co-operation in the spheres of
• Scientific activities
• peace
12) Not all incentives appeal to all but following must get analyzed
• Individual trends
• Individual preference
• Individual experience

13) Categorisation of quality cost include
• Appriassal cost
• Prevention cost
• Failure cost

True or false

1) Understanding customer is not only important for design but equally so for delivery of product or service--- true

2)Like you have internal customers, there are internal suppliers too---True

3)Planning decreases time to lead in competition—True

4) Standard should be generic--True

5) Meaning of strategy is art/science of planning—Ans. True

6) Instutionalisaton is the concept that an organisation ingrains the processes as a standard practice or a way of conducting business.--- True

7) Specific goals directs organizations on “don’t’s”--false

8) A simple compelling and shared vision can sustain the commitment needed—True

9) At the time of brain storming every member starts talking.—false

10) A vision for business must be compelling---True

11) People do not capabilites to respond to a range of situations—False

12) PDCA cycle was introduced by Walter Shewalt—False

13) During the 1960s the concept of quality costs emerged--- True

14) Collection of data must be in tune with the organisation’s objective as defined by the top management.---True

Select the blank

1)Business is a set of ¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬___________________ processes
• Strategic

2) Quality of product or service is because the __________________not because of verification or inspection.
• Design

3) The system is an --------- set of activities with a mutual influence through a well-defined sequence of relation.
• Inter-related

4) Organisations need a leader to give a ----
• Direction

5) The ---- is the ability of the QMS to achieve the targeted results
• Integrity

6) In degree of instutionalisation, a managed process that is tailored from the organisations’ standard process according to the tailoring guildelines is the meaning of the term:
• Defined processes----

7) Top management of Karnataka Steel Ltd being concerned about the
• Welfare of workers

8) In process concept with ------- you can provide a way to incorporate knowledge of how to do things better.
• Interdependence

9) Those who are not ---- will never make any progress
• aware

10) ---- is the measurement scale where values occur most frequently.
• mean

11) Objective evaluation is a ___________________ activity on part of the management and is a situational analysis.
• Deliberate

12) In hierarchy of human needs, food and shelter are ___________
• Essential needs.

Match the following:

Internal organisation for standardization---ISO
Bureau of Indian standards--BIS
Greek “isos---equal
Official operation of ISO---1947

TQM- is a philosophy
Total quality management—needs commitment at the top management
Motivation-Enhances morale of the people
Quality of measurement process is: essential at each level in an organisation.

Phil crobsy---14 steps quality improvement program
Taguchi----Quality in design
Ichikawa-- Company wide motivation
Crosby---quality of management


Q1 Three keys for leader to create passionate work environment are
a- effectiveness
b- start with self
c- have a vision that produces passion
d- put employees first

Q2 The vision for an institution or organization must
a- be defined in a language that is compelling
b- drives the processes and behaviour of people
c- written in a language that is attractive
d- be displayed at prominent places on the premises

Q3 QFD means
a- Quality function deployment
b- Quality function development
c- Quantity function development
d- Question for development
Ans: a

Q4 The are of benchmarking get identified
a- with the passage of time
b- by the auditors
c- from arrange of processes
d- as soon as the audit is over and the reports are received

Q5 Business operation rotates
a- measure
b- analysis
c- production
d- growth

Q6 Deming defines qualities in terms of
a- quality of process
b- quality of design
c- quality of conformance
d- quality of people

Q7 check sheet is
a- a simple recording machine
b- a simple checking machine
c- a process method
d- a simple recording machine

Q8 Each business is driven by
a- market
b- its vision
c- managing director
d- people

Q9 Planning process is initiated by
a- inputs
b- control
c- outputs
d- customers

Q10 Assessing the level of effectiveness of the quality management is the priority of leadership (T/F)

Q11 ISO revision is planned in 2008 (T/F)

Q12 The imperatives for the business in this century are
a- leadership style at the CEO level
b- economic
c- social
d- environmental

Q13 Planning is now an important tool (T/F)

Q14 An auditor must listen through
a- feel
b- see
c- gossips
d- hear

Q15 Your thinking and ideas need to be developed as the subject of quality

Q16 A model is conceptualized by the people in the organization (T/F)

Q17 Identification is essential
a- for people to align with the organization
b- for entry into organization premises
c- To know who and what we are
d- Because HRM demands it

Q18.The principle of concentration of forces is selecting the territory of market in a limited way to ensure full deployment of resources (T/F)

Q19.Organisation design process--------------to prove its ability to accomplish purpose of organization
a- acceptance
b- approval
c- validation
d- testing

Q20 The judgment on effective helps management to -----------own performance

a- validate
b- safeguard
c- critise
d- benchmark

Q21 The observations helps in making list of
a- profit and losses
b- strength and weakness of the processes
c- asset and liabilities
d- rules and regulations

Q22 Process of continual improvement led to enhancing
a- profits
b- need for adoption
c- production targets
d- performance in future

Q23 Annexure of ISO 14001 deals with how to go about hazard identification and the assessment and control of risk (T/F)

Q24 -----has objective fro assessing quality in the outcome
a- plan
b- vendor
c- customers
d- Staff
Ans: A

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