Human Resource Management-5

Multiple Choice Single Answer
Question What is concerned with developing a pool of candidates in line with the human resources plan
Correct Answer Recruitment
Your Answer Training



True/False
Question The final step in manpower planning is to ensure that the supply will match the demand in future.
Correct Answer False
Your Answer False



Select The Blank
Question Under ________ method jobs are arranged from highest to lowest, in order of their value to the organisation.
Correct Answer ranking
Your Answer ranking



Multiple Choice Single Answer
Question The belief that a human resource, when put through different management development programmes, is converted into a good management resources is supported by which common approach?
Correct Answer Manufacturing approach
Your Answer Agricultural approach



Select The Blank
Question In indian since the liberalisation process in 19991, FDI flows have developed each year & exports are up by more than ________
Correct Answer 0.5
Your Answer 0.5



Multiple Choice Multiple Answer
Question Job performance refers to :-
Correct Answer The actual achievements compaired with the objectives of the job.
Your Answer Successful completion of an assigned task contributing to the organisation goals. , The actual achievements compaired with the objectives of the job. , The actual achievements of the individual compaired with the target / expectations.



Multiple Choice Multiple Answer
Question What are the limitations of HRD Audits?
Correct Answer Becoming more of a political game than a genuine effort for improvement. , Failures of implementations , Does not give evaluation of indiveduals but focuses on unit & systems
Your Answer Becoming more of a political game than a genuine effort for improvement. , Failures of implementations , Becoming more of a social game than a genuine effort for improvement



Select The Blank
Question Union leaders at different levels & at federatoins are elected on ________
Correct Answer democratic principle
Your Answer democratic principle



Multiple Choice Single Answer
Question What was the key essential objective of the changed economic policy at the global level
Correct Answer to integrate the Indian economy with the world economy,
Your Answer to integrate the Indian economy with the world economy,



True/False
Question The degree to which an individual possess the innate quality of breath of mind is the most direct indication of the individual's ultimate potential.
Correct Answer True
Your Answer True



True/False
Question Eight members is considered to be the norm as to the no. of members constituting a QC-
Correct Answer True
Your Answer True



Multiple Choice Multiple Answer
Question Name the first three phases that make up the process of the feedback exercise -
Correct Answer Participants orientation , Questionnaire distribution , Monitoring & follow up
Your Answer Participants orientation , Questionnaire distribution , Monitoring & follow up



Multiple Choice Single Answer
Question The Finance Minister also expressed the government's intention to eventually raise total resource allocation for education to how much percent of the GDP in a phased manner?
Correct Answer 0.05
Your Answer 0.06



Multiple Choice Multiple Answer
Question Name the Integrative framework that identifies three paths through which HR practices can contribute to business performance:
Correct Answer By building organisational capabilities , By improving employees satisfaction , By shaping customers and shareholders satisfaction
Your Answer By building organisational capabilities , By improving employees satisfaction , By shaping customers and shareholders satisfaction



Multiple Choice Single Answer
Question Every employee also has a succession plan to him, which is also known as -
Correct Answer Shadow planning
Your Answer Shadow planning



Multiple Choice Single Answer
Question In the career development cycle, which stage ideally starts when a new emploee joins an organisation and finds a big gap between what the ideal organisation should be and what it is?
Correct Answer Exporatory stage
Your Answer Exporatory stage



Select The Blank
Question Ulrich (1994) says:The idea of utilising human resource as aa strategic business partner is still at a level of ________ rather than reality.
Correct Answer Rhetoric
Your Answer Rhetoric



Multiple Choice Multiple Answer
Question Experience has shown HRD audit has tremendous impact on business in areas like:
Correct Answer strategic Planning , role clarity , Streamlining practices
Your Answer strategic Planning , role clarity , Streamlining practices



Multiple Choice Single Answer
Question Such a first attempt was made by the Congrece Government, but who was the main person behind such a revolution in policies?
Correct Answer Narasinha Rao
Your Answer P. Chidarambaram



True/False
Question Long range planning are beyond eight years
Correct Answer False
Your Answer False



Select The Blank
Question 360 -Degree Feedback enhances the quality of ________ decisions.
Correct Answer HR
Your Answer HR



Multiple Choice Multiple Answer
Question In order to attain the support of Line Managers many organisations have formulated Training Committees or Management Development Committee, membership consists of -
Correct Answer Mostly of Line Managers , The Chief Executive or a very senior managers take up the role of Chairman , Training Managers is the member-Secretary in such committee.
Your Answer Mostly of Line Managers , The Chief Executive or a very senior managers take up the role of Chairman , Training Managers is the member-Secretary in such committee.



Multiple Choice Single Answer
Question One of the importance of HRD is
Correct Answer Role clarity
Your Answer Role clarity



True/False
Question HRD audit is a comprehensive evaluation of the current HRD strategies, structures etc.
Correct Answer True
Your Answer True



Multiple Choice Single Answer
Question The differences in which kind of faiths among the people is hurdle in the HRD
Correct Answer Religious
Your Answer Social



True/False
Question Career planning is essentially the process of aligning the career needs of the employee with the organisational career opportunities
Correct Answer True
Your Answer True

Select The Blank
Question ________ assignment can also be recommended for career development.
Correct Answer Rotational
Your Answer Rotational



Multiple Choice Single Answer
Question What are judgments of characteristics, traits of employees & impact of these characteristics & traits on their performance.
Correct Answer Appraisals
Your Answer Appraisals



True/False
Question Workers and trade unions never praticipate in the management of human resources
Correct Answer False
Your Answer True



Select The Blank
Question Some organisations use ________ & committee management as techniques of training & devlopment for flexitime systems
Correct Answer Job rotation
Your Answer Job enrichment



Multiple Choice Single Answer
Question During the pre-reform period what was the industrial growth during the 1950-60 period essentially
Correct Answer 7% to 9%
Your Answer 7% to 9%



Multiple Choice Multiple Answer
Question Through the BPR Programme an experience a sense of ownership in a company only if the organisation believes in :
Correct Answer Caring ( honest & open communication & mutual support) , Sharing (with teams having a common objectives) , Daring (encouraging enterpreneuial adaptation capabilities)
Your Answer Caring ( honest & open communication & mutual support) , Sharing (with teams having a common objectives) , Daring (encouraging enterpreneuial adaptation capabilities)



Multiple Choice Multiple Answer
Question 360 - Degree Appraisal is to get a broad assessment of an individual from different sources, following factors need to be watched at this stage -
Correct Answer Individual learning , Organisational learning , Improved Individual behaviour
Your Answer Individual learning , Improved Individual behaviour , Improved Action planning



Multiple Choice Multiple Answer
Question Ranking system measures each job in comparison with other jobs in terms of the relative importance of the following factors:
Correct Answer Supervision & leadership , Co-operation & association outside the line of authority , Probability & consequences of errors
Your Answer Supervision & leadership , Leadership & management , Co-operation & association outside the line of authority

Human Resource Management-4

Multiple Choice Single Answer
Question The capacity to take considerable responsibility, ability to influence and control others and skills in problem solving primarily show :
Correct Answer Managerial competence
Your Answer Managerial competence



True/False
Question The HRD programmes fail due to poverty, social injustice.
Correct Answer True
Your Answer True



Multiple Choice Multiple Answer
Question Name the factors which come under ' Work Planning' that is component systems of HRD:
Correct Answer Performance appraisal , Role analysis , Contextual analysis
Your Answer Performance appraisal , Role analysis , Contextual analysis



Select The Blank
Question ________ manpower plan need the involvement of top management as well as HR exports.
Correct Answer Strategic
Your Answer Strategic



Multiple Choice Single Answer
Question Federations may invite the management's representatives to participate in working committee meetings. Who would the unions at Plant level / Shop level essentially invite?
Correct Answer Representatives from line & personnel department.
Your Answer Divisional / departmental manager & line representatives.



Select The Blank
Question In the interview method of training-need identification interviews must clearly distinguish between immediate training needs to improve present performance & ________.
Correct Answer Development needs for growth
Your Answer Training needs to improve future performance.



Multiple Choice Multiple Answer
Question Essentials of effective QC's :-
Correct Answer Prompt approval , Regular communication , Unconditional support
Your Answer Prompt approval , Regular communication , Unconditional support



Multiple Choice Single Answer
Question Name one of the components / elements of the flow of decisions in the Management quadrant :
Correct Answer Sound Industrial relations
Your Answer Grievance procedure



Multiple Choice Multiple Answer
Question Why was workers participation in manamement intiated?
Correct Answer to satisfy workers psychological needs , to develop a souce of belongingness , to establish industrial peace
Your Answer to satisfy workers psychological needs , to develop a souce of belongingness



Multiple Choice Single Answer
Question When was the first attempt made to move a change in policies regarding business, licenses & permits operating in India
Correct Answer Mid 80's
Your Answer Early 90's



Multiple Choice Multiple Answer
Question Participation of Mgmt in federations & unions at all levels helps to -
Correct Answer Strength the trade union movement , maintain Industrial harmony , Develop sound human relations
Your Answer maintain Industrial harmony , Develop sound human relations , incongenial industrial relations.



Multiple Choice Single Answer
Question Name the type of Questions hindering communication
Correct Answer Testing
Your Answer Close-ended Question



True/False
Question If the assessee is transferred after Feb. the immediate superior will complete the appraisal as at 31st Aug.
Correct Answer False
Your Answer True



Select The Blank
Question At Hewlett Packard, as part of their BPR programme, the ________directs resources from applicants to a centralised employment response centre.
Correct Answer EMS
Your Answer EMS



Select The Blank
Question ________ phase involves generating confidence in the employee to open up and frankly share his perceptions, feeling etc.
Correct Answer Rapport building
Your Answer Rapport building



True/False
Question Some employees may not like flesibility in horizontal movement from one job to another
Correct Answer True
Your Answer True



True/False
Question Establishment of trade unions by workers in small industries is not common
Correct Answer False
Your Answer True



Multiple Choice Multiple Answer
Question what are the common objections against the treatment of people as assets in a HRM system
Correct Answer There is no assurance of future benefits , people are not owened by the organisation , it may not be recognised by tax laws
Your Answer There is no assurance of future benefits , it does not recognise the human side human side to mgmt side to side to mgt of human resources , people are not owened by the organisation



Select The Blank
Question Where the firm pats the proposed changes into practice is called ________ stage.
Correct Answer Implementation
Your Answer Implementation



Multiple Choice Multiple Answer
Question What are the published literature of the company which help in assessing the strengths and weakness of HRD
Correct Answer Manual reports , Marked Handouts , Personal Manual
Your Answer Manual reports , Personal Manual



Select The Blank
Question ________ leads to conflict between various departments is a functional organisation
Correct Answer The lack of appreciation for the constraints of other department
Your Answer Development of own specialised interests



Multiple Choice Multiple Answer
Question Name the different types of compensations.
Correct Answer Commissions , Overtime pay , Stock options
Your Answer Overtime pay , Stock options , Gratuity



Multiple Choice Single Answer
Question Name the process which is continous and stops only when the organisation ceases to exist
Correct Answer Hiring
Your Answer Forecasting

True/False
Question Trade union is a group of two people who come to strengthen their bargaining position.
Correct Answer False
Your Answer False



Multiple Choice Single Answer
Question What is the concept of groups of employees working towards different goals with little knowledge of other functions or understanding of overall goals of the organisation?
Correct Answer Compartmentalisation
Your Answer Intra-prenurship



Select The Blank
Question Most HRD audit are due to failures of ________.
Correct Answer Implementation
Your Answer Implementation



Multiple Choice Single Answer
Question Which system emphasis a lot on the need to motivate people
Correct Answer Human Resourse Development
Your Answer Human Resourse Development



True/False
Question The human resource department should move out from routine transactional activities and let IT take care of their activities.
Correct Answer True
Your Answer False



Multiple Choice Single Answer
Question Whose development plays an integral part in a Company today.
Correct Answer Employee
Your Answer Manager



Select The Blank
Question While evaluating ________ jobs, where nature of work is difficult to be expressed in quantifiable numbers.
Correct Answer manegerial
Your Answer manegerial



Select The Blank
Question A major reason for resistance to re-engineering is a challenge to the existing ________.
Correct Answer hierarchy
Your Answer processes



Multiple Choice Multiple Answer
Question What are the prerequisites for the perfect functioning of management participation in trade unions
Correct Answer The union should be well organised with sounds rules , the coverage of items for discussion & participation should be pre -set , both parties should have implicit faith in information supplied by the other
Your Answer The number of unions should be limited between fire & six , The union should be well organised with sounds rules , both parties should have implicit faith in information supplied by the other



True/False
Question The modern HR function has HRD at its core.
Correct Answer True
Your Answer True



Select The Blank
Question The major issue to be resolved while framing ________ philosophy is whether to promote largely from whithin the organisation or to hire people from outside at all levels.
Correct Answer Recruitment
Your Answer Recruitment



Multiple Choice Single Answer
Question A programme that allows flexible entering & learning (the organisation) times for the employees is known as -
Correct Answer Flexitime
Your Answer Flexitime



Select The Blank
Question A strong ________ can have a lasting effect and provide sustenance to an organisation.
Correct Answer Culture
Your Answer Culture



Multiple Choice Multiple Answer
Question Name the process in the development of managerial personnel.
Correct Answer Performance planning , Performance appraisal , Coaching
Your Answer Performance planning , Performance appraisal , Coaching



Multiple Choice Multiple Answer
Question Name the basic appraisal qualities:
Correct Answer Action , Judgement , Alertness
Your Answer Action , Judgement , Alertness



Multiple Choice Single Answer
Question The "Zero defects" concept defined TQM as -
Correct Answer The system to be used is prevention.
Your Answer The system to be used is prevention.



True/False
Question After the world War II, 'Made in Japan' became a synonym for shoddy goods, but the TQM concept put it on the map.
Correct Answer False
Your Answer True



Multiple Choice Single Answer
Question What is that describes the duties of the job, authority relationship, skills requirement, conditions of work etc.
Correct Answer Job analysis
Your Answer Job evaluation



True/False
Question Politician as the custodian of the nation has the responsibility to protect the interest of all the parties envolved in the process of organisation
Correct Answer False
Your Answer True

Human Resource Management-3

True/False
Question Off-line quality control consists of all control activities that are conducted externally to the production system.
Correct Answer True
Your Answer True



True/False
Question Majority of the disputes in industries are related to the problem of wages, salaries & benefits
Correct Answer True
Your Answer True



Multiple Choice Single Answer
Question What is an inherent problem with organisations running their own educational institutes?
Correct Answer Funding from U.G.C. and State Govt.
Your Answer Lack of expertise outside the industry



True/False
Question At Intel the Work Force Solution Company (WFS) was framed & given monopoly over business process.
Correct Answer False
Your Answer True



Select The Blank
Question HRD department is also included as an ________ of HRD.
Correct Answer Instruments
Your Answer Collaboration



Multiple Choice Multiple Answer
Question Name the steps that develop strategic framework for HRD
Correct Answer Realistic employee development , Measurable employee development , Well costed employee development
Your Answer Realistic employee development , Measurable employee development , Well costed employee development



Multiple Choice Single Answer
Question Why is it that today, more so than the past, employees take to Moon Lighting activities
Correct Answer Decreasing purchasing power
Your Answer Change in work climates



Match The Following
Question - Correct Answer - Your Answer
Long range - Beyond 5 years - Beyond 5 years
Business plans - Data from within the organization - Data from within the organization
Immediate - Within 1 year - Within 1 year
Intermediate - 1 year to 5 years - 1 year to 5 years



Select The Blank
Question People take ________ supportively and use it for development.
Correct Answer Feedback
Your Answer Feedback



Multiple Choice Multiple Answer
Question What are the factors that warrant the attention for successful implementation?
Correct Answer Feedback management , Action planning , Reinforcement of new behaviour
Your Answer Feedback management , Action planning , Feedback analysis



Multiple Choice Single Answer
Question What is it that some of the companies have borrowed from professionally managed Cos'
Correct Answer HRD practices
Your Answer HRD audit



Select The Blank
Question Business re-engineering often shift the power base, changing the 'command - and - control' approach to ________.
Correct Answer 'Mobilised -and - enable'
Your Answer Proactive - and - innovative



True/False
Question HRD should be series of adhoc decisions and practices.
Correct Answer False
Your Answer True



True/False
Question Flexitime works better when the employees have self-determination
Correct Answer True
Your Answer True



Multiple Choice Multiple Answer
Question The components of a compensation system includes :
Correct Answer Job Description , Job Analysis , Job Evaluation
Your Answer Job Description , Job Analysis , Job Learning



Select The Blank
Question A dynamic and everchanging environment calls for a shift in approach from ________ human resource management to a proactive and innovative one.
Correct Answer reactive
Your Answer reactive



Multiple Choice Multiple Answer
Question How would the representative of consumer association be able to make a difference in the consumerism movement
Correct Answer by participating in collective barganing , to demands good supply of quality goods at fair practices , to demands good supply of quality goods at fairs prices
Your Answer by participating in collective barganing , to demands good supply of quality goods at fair practices , to demands good supply of quality goods at fairs prices



Multiple Choice Single Answer
Question Under phase 5, what is it that is conducted for two days or more depending on the number of participants
Correct Answer Workshop
Your Answer Workshop



Select The Blank
Question The problem and challenges of continous improvement can be effectively tackled by taking advantage of ________.
Correct Answer Synergy of teams
Your Answer Quality circle

True/False
Question A major beneficiary of liberalization and consequently competition not been the consumer ….. But the inustry
Correct Answer False
Your Answer False



True/False
Question As per the Human Development Balance sheet, 1997 30% of the total population (world) lives in abolute poverty
Correct Answer False
Your Answer False



Multiple Choice Single Answer
Question What can influence the organisation's business goals?
Correct Answer HRD outcomes
Your Answer HRD Strategy



True/False
Question A strong framework of HRM policy and systems is essential for the development and implementation of HRD strategy.
Correct Answer True
Your Answer True



True/False
Question Depending on the career path model of managers, some specialised training inputs are given at pre-determined times to make him more handling the new higher assignment
Correct Answer True
Your Answer True



Select The Blank
Question ________ should reinforce positive behaviour.
Correct Answer Feedback
Your Answer Feedback



Multiple Choice Single Answer
Question Conventionally Personnel Managers & Manpower Development Managers took what form of approach for the development of human resource?
Correct Answer Manufacturing approach
Your Answer Agricultural approach



Multiple Choice Single Answer
Question At a US based industrial design firm there is no position as a head or chief, instead, importance is given to hiring the right people for the rights. This policy emulates which concept?
Correct Answer Self actualization at the work place.
Your Answer Self actualization at the work place.



True/False
Question An employee sponsor, the HR manager plays an integral role in organisational success.
Correct Answer True
Your Answer True



Multiple Choice Multiple Answer
Question Name some of the strategic role of HR :
Correct Answer Successful HR department will focus on organisational performance. , HR's value will be to have the right people ready at right time. , The focus of the HR function will be human capital development & organisational productivity.
Your Answer Successful HR department will focus on organisational performance. , HR's value will be to have the right people ready at right time. , The focus of the HR function will be human capital development & organisational productivity.



True/False
Question The process of 360 Degree appraisal is broken into two stages - planning, implementation.
Correct Answer False
Your Answer False



Multiple Choice Single Answer
Question Name one of the components / elements of the flow of decisions in the employees organisation as a bid to increase union member loyalty :
Correct Answer Providing wrong information about management
Your Answer Industrial relations about management



Multiple Choice Single Answer
Question On the basis of the relative work in the organisation, what is the primary purpose of job evaluation?
Correct Answer To set wages
Your Answer To set programmes



Select The Blank
Question On the basis of job elements and organisational demand an appropriate ________ of job evaluation should be selected.
Correct Answer method
Your Answer method



Select The Blank
Question A fee market economy demands a transparent set of laws and________somthething that the archaic Indian judical system is ill-equipped tocope with
Correct Answer quick disposal of litigation
Your Answer quick disposal of litigation



Multiple Choice Single Answer
Question Name the method where common factors to all the jobs are identified.
Correct Answer Point
Your Answer Factor comparison



True/False
Question Human resource management is responsible for getting the best people, training and providing mechanism.
Correct Answer True
Your Answer True



Multiple Choice Single Answer
Question Why is it found that federations & Unions constitute an important & crucial wing of an organisation?
Correct Answer If mismanaged they affect industrial peace
Your Answer They have a strong bearing on the culture of the organisation



Multiple Choice Multiple Answer
Question What are the casues for unsound functioning of Indian Tarde unions?
Correct Answer Multilpe unions , Category wise unions , Intra & inter union rivalry
Your Answer Multilpe unions , Intra & inter union rivalry



Select The Blank
Question ________ is route to be followed in order to realise vision and overall purpose.
Correct Answer Strategy
Your Answer Objective



Select The Blank
Question The ________ provide resources to approved employment schemes in the organised & marginised sectors
Correct Answer Employment Generation Fund
Your Answer National Renewal Grant Fund



Select The Blank
Question One of the feature HRD goals are, ________ is a perishable commodity
Correct Answer Labour
Your Answer Labour

Human Resource Management-2

Multiple Choice Single Answer
Question Such a first attempt was made by the Congrece Government, but who was the main person behind such a revolution in policies?
Correct Answer Narasinha Rao
Your Answer P. Chidarambaram



True/False
Question Long range planning are beyond eight years
Correct Answer False
Your Answer False



Select The Blank
Question 360 -Degree Feedback enhances the quality of ________ decisions.
Correct Answer HR
Your Answer HR



Multiple Choice Multiple Answer
Question In order to attain the support of Line Managers many organisations have formulated Training Committees or Management Development Committee, membership consists of -
Correct Answer Mostly of Line Managers , The Chief Executive or a very senior managers take up the role of Chairman , Training Managers is the member-Secretary in such committee.
Your Answer Mostly of Line Managers , The Chief Executive or a very senior managers take up the role of Chairman , Training Managers is the member-Secretary in such committee.



Multiple Choice Single Answer
Question One of the importance of HRD is
Correct Answer Role clarity
Your Answer Role clarity



True/False
Question HRD audit is a comprehensive evaluation of the current HRD strategies, structures etc.
Correct Answer True
Your Answer True



Multiple Choice Single Answer
Question The differences in which kind of faiths among the people is hurdle in the HRD
Correct Answer Religious
Your Answer Social



True/False
Question Career planning is essentially the process of aligning the career needs of the employee with the organisational career opportunities
Correct Answer True
Your Answer True

Select The Blank
Question ________ assignment can also be recommended for career development.
Correct Answer Rotational
Your Answer Rotational



Multiple Choice Single Answer
Question What are judgments of characteristics, traits of employees & impact of these characteristics & traits on their performance.
Correct Answer Appraisals
Your Answer Appraisals



True/False
Question Workers and trade unions never praticipate in the management of human resources
Correct Answer False
Your Answer True



Select The Blank
Question Some organisations use ________ & committee management as techniques of training & devlopment for flexitime systems
Correct Answer Job rotation
Your Answer Job enrichment



Multiple Choice Single Answer
Question During the pre-reform period what was the industrial growth during the 1950-60 period essentially
Correct Answer 7% to 9%
Your Answer 7% to 9%



Multiple Choice Multiple Answer
Question Through the BPR Programme an experience a sense of ownership in a company only if the organisation believes in :
Correct Answer Caring ( honest & open communication & mutual support) , Sharing (with teams having a common objectives) , Daring (encouraging enterpreneuial adaptation capabilities) Your Answer Caring ( honest & open communication & mutual support) , Sharing (with teams having a common objectives) , Daring (encouraging enterpreneuial adaptation capabilities)



Multiple Choice Multiple Answer
Question 360 - Degree Appraisal is to get a broad assessment of an individual from different sources, following factors need to be watched at this stage -
Correct Answer Individual learning , Organisational learning , Improved Individual behaviour
Your Answer Individual learning , Improved Individual behaviour , Improved Action planning



Multiple Choice Multiple Answer
Question Ranking system measures each job in comparison with other jobs in terms of the relative importance of the following factors:
Correct Answer Supervision & leadership , Co-operation & association outside the line of authority , Probability & consequences of errors
Your Answer Supervision & leadership , Leadership & management , Co-operation & association outside the line of authority



True/False
Question Potential refers to the likelihood of the job holder making a future contribution to the employing organisation.
Correct Answer True
Your Answer True



Multiple Choice Multiple Answer
Question What are the major advantages of a Generic Benchmarking Technique?
Correct Answer It is readily transferable , New practices, earlier implemented in an entire industry can be brought in, giving an organisation an edge over its rivals. , Proven systems can be implemented with minimal modification
Your Answer It is readily transferable , New practices, earlier implemented in an entire industry can be brought in, giving an organisation an edge over its rivals. , Proven systems can be implemented with minimal modification



Multiple Choice Multiple Answer
Question The HRD outcomes can influence the organisation's business goals which may be in terms of -
Correct Answer Higher productivity , Satisfied customers , Satisfied stockholders
Your Answer Higher productivity , Satisfied customers , Satisfied stockholders



Multiple Choice Multiple Answer
Question What are the objectives of a quality control programme?
Correct Answer Improvement in standard of goods with very little increase in cost of production , Improvement in minimizing wastages. , Conformance with desired standards.
Your Answer An effective inspection & control system. , Conformance with desired standards. , Improvement in minimizing wastages.



Select The Blank
Question ________ is known not to hold overly one-sided views.
Correct Answer Judgement
Your Answer Judgement



Multiple Choice Multiple Answer
Question List the measures to overcome the HRD problems in India
Correct Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate economic development , People to practice religious tolerance
Your Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate economic development , People to practice religious tolerance



True/False
Question An urgency motivation can be explained by a situation where dynamic profitable organisations foresee a crisis and initiate a radical transformation by breaking status barriers & restructuring organisational relationships.
Correct Answer True
Your Answer False



Multiple Choice Single Answer
Question Participation of management' representatives in the trade unions meetings particularly at the time of industrial dispute help both the parties -
Correct Answer To exchange their contradictory views
Your Answer To thrash out the problem



Multiple Choice Single Answer
Question Why Companies go for HRD Audit?
Correct Answer Promoting Professionalism
Your Answer Promoting Professionalism



Multiple Choice Multiple Answer
Question If employee fedrations & unious are mismanaged they-
Correct Answer Disrtub the smooth functioning & growth of organisations , affect industrial peace , affect effective management of personnel
Your Answer Disrtub the smooth functioning & growth of organisations , Manipulate company policies , affect industrial peace



Multiple Choice Multiple Answer
Question Under HRD, name the factors that act as motivating forces
Correct Answer Job enrichment , Informal organisation , Participative management
Your Answer Employee enrichment , Job enrichment , Informal organisation



Select The Blank
Question ________ means providing the employee with necessary tools & authority to overcome obstacles to achieving goals.
Correct Answer Employee empowerment
Your Answer Employee empowerment



Select The Blank
Question A________ having openness, trust, authenticity as its bed rock is highly suitable for 360 - degree appraisal.
Correct Answer Culture
Your Answer Atmosphere



Multiple Choice Multiple Answer
Question Every HRD system developed by an organisation should be based on the following elements of HRM. Those are:
Correct Answer Suitable compensation plan , Selection of the right people , Good performance appraisal system
Your Answer Selection of the right people , Good performance appraisal system , Training to managers



True/False
Question Transfer of technology does not mean merely shifting technology from one plance to another
Correct Answer True
Your Answer True



Multiple Choice Single Answer
Question If supply of labour is higher than demand, which factor would be relatively low?
Correct Answer Wage
Your Answer Incentive



Multiple Choice Multiple Answer
Question What are the action steps for effective Benchmarking?
Correct Answer Identifying the human resources related areas to be benchmarked. , Prepare a report that documents the processes, functions, its extent & result areas , Understand why such a study is being conducted
Your Answer Identifying the human resources related areas to be benchmarked. , To evolve into administrative experts who are able to create efficient HR process & business process , Prepare a report that documents the processes, functions, its extent & result areas



Multiple Choice Multiple Answer
Question Name the three aspects of manpower planning:
Correct Answer Who should plan? , Planning for whom , Timing for plam
Your Answer Why should we plan? , Planning for whom , Timing for plam



True/False
Question Counselling involves a one to one discussion between the participant and administrator.
Correct Answer True
Your Answer True

Human Resource Management-1

True/False
Question Trade union is a group of two people who come to strengthen their bargaining position.
Correct Answer False
Your Answer False



Multiple Choice Single Answer
Question What is the concept of groups of employees working towards different goals with little knowledge of other functions or understanding of overall goals of the organisation?
Correct Answer Compartmentalisation
Your Answer Intra-prenurship



Select The Blank
Question Most HRD audit are due to failures of ________.
Correct Answer Implementation
Your Answer Implementation



Multiple Choice Single Answer
Question Which system emphasis a lot on the need to motivate people
Correct Answer Human Resourse Development
Your Answer Human Resourse Development



True/False
Question The human resource department should move out from routine transactional activities and let IT take care of their activities.
Correct Answer True
Your Answer False



Multiple Choice Single Answer
Question Whose development plays an integral part in a Company today.
Correct Answer Employee
Your Answer Manager



Select The Blank
Question While evaluating ________ jobs, where nature of work is difficult to be expressed in quantifiable numbers.
Correct Answer manegerial
Your Answer manegerial



Select The Blank
Question A major reason for resistance to re-engineering is a challenge to the existing ________.
Correct Answer hierarchy
Your Answer processes



Multiple Choice Multiple Answer
Question What are the prerequisites for the perfect functioning of management participation in trade unions
Correct Answer The union should be well organised with sounds rules , the coverage of items for discussion & participation should be pre -set , both parties should have implicit faith in information supplied by the other
Your Answer The number of unions should be limited between fire & six , The union should be well organised with sounds rules , both parties should have implicit faith in information supplied by the other



True/False
Question The modern HR function has HRD at its core.
Correct Answer True
Your Answer True



Match The Following
Question -- Correct Answer -- Your Answer
Job analysis -- It is one of the job evaluation process which finds out relevant facts -- It is one of the job evaluation process which finds out relevant facts.



Non-quantitative job evaluation category -- Simple ranking and grading are palced under such category -- point system and factor comparison methods are placed under such category.



Quantitative job evaluation -- Point system and factor comparison methods are placed under such category -- Simple ranking and point system are placed under such category.



The beneficiaries to business firms by job evaluation -- It enables Cos. to get data in local wage surveys to establish job classification -- It enables Cos. to get data in local wage surveys to establish job classification.



Select The Blank
Question The major issue to be resolved while framing ________ philosophy is whether to promote largely from whithin the organisation or to hire people from outside at all levels.
Correct Answer Recruitment
Your Answer Recruitment



Multiple Choice Single Answer
Question A programme that allows flexible entering & learning (the organisation) times for the employees is known as -
Correct Answer Flexitime
Your Answer Flexitime



Select The Blank
Question A strong ________ can have a lasting effect and provide sustenance to an organisation.
Correct Answer Culture
Your Answer Culture



Multiple Choice Multiple Answer
Question Name the process in the development of managerial personnel.
Correct Answer Performance planning , Performance appraisal , Coaching
Your Answer Performance planning , Performance appraisal , Coaching



Multiple Choice Multiple Answer
Question Name the basic appraisal qualities:
Correct Answer Action , Judgement , Alertness
Your Answer Action , Judgement , Alertness



Multiple Choice Single Answer
Question The "Zero defects" concept defined TQM as -
Correct Answer The system to be used is prevention.
Your Answer The system to be used is prevention.



True/False
Question After the world War II, 'Made in Japan' became a synonym for shoddy goods, but the TQM concept put it on the map.
Correct Answer False
Your Answer True



Multiple Choice Single Answer
Question What is that describes the duties of the job, authority relationship, skills requirement, conditions of work etc.
Correct Answer Job analysis
Your Answer Job evaluation



True/False
Question Politician as the custodian of the nation has the responsibility to protect the interest of all the parties envolved in the process of organisation
Correct Answer False
Your Answer True



Multiple Choice Single Answer
Question What is concerned with developing a pool of candidates in line with the human resources plan
Correct Answer Recruitment
Your Answer Training



True/False
Question The final step in manpower planning is to ensure that the supply will match the demand in future.
Correct Answer False
Your Answer False



Select The Blank
Question Under ________ method jobs are arranged from highest to lowest, in order of their value to the organisation.
Correct Answer ranking
Your Answer ranking



Multiple Choice Single Answer
Question The belief that a human resource, when put through different management development programmes, is converted into a good management resources is supported by which common approach?
Correct Answer Manufacturing approach
Your Answer Agricultural approach



Select The Blank
Question In indian since the liberalisation process in 19991, FDI flows have developed each year & exports are up by more than ________
Correct Answer 0.5
Your Answer 0.5



Multiple Choice Multiple Answer
Question Job performance refers to :-
Correct Answer The actual achievements compaired with the objectives of the job.
Your Answer Successful completion of an assigned task contributing to the organisation goals. , The actual achievements compaired with the objectives of the job. , The actual achievements of the individual compaired with the target / expectations.



Multiple Choice Multiple Answer
Question What are the limitations of HRD Audits?
Correct Answer Becoming more of a political game than a genuine effort for improvement. , Failures of implementations , Does not give evaluation of indiveduals but focuses on unit & systems
Your Answer Becoming more of a political game than a genuine effort for improvement. , Failures of implementations , Becoming more of a social game than a genuine effort for improvement



Select The Blank
Question Union leaders at different levels & at federatoins are elected on ________
Correct Answer democratic principle
Your Answer democratic principle



Multiple Choice Single Answer
Question What was the key essential objective of the changed economic policy at the global level
Correct Answer to integrate the Indian economy with the world economy,
Your Answer to integrate the Indian economy with the world economy,



True/False
Question The degree to which an individual possess the innate quality of breath of mind is the most direct indication of the individual's ultimate potential.
Correct Answer True
Your Answer True



True/False
Question Eight members is considered to be the norm as to the no. of members constituting a QC-
Correct Answer True
Your Answer True



Multiple Choice Multiple Answer
Question Name the first three phases that make up the process of the feedback exercise -
Correct Answer Participants orientation , Questionnaire distribution , Monitoring & follow up


Your Answer Participants orientation , Questionnaire distribution , Monitoring & follow up



Multiple Choice Single Answer
Question The Finance Minister also expressed the government's intention to eventually raise total resource allocation for education to how much percent of the GDP in a phased manner?
Correct Answer 0.05
Your Answer 0.06



Multiple Choice Multiple Answer
Question Name the Integrative framework that identifies three paths through which HR practices can contribute to business performance:
Correct Answer By building organisational capabilities , By improving employees satisfaction , By shaping customers and shareholders satisfaction
Your Answer By building organisational capabilities , By improving employees satisfaction , By shaping customers and shareholders satisfaction



Multiple Choice Single Answer
Question Every employee also has a succession plan to him, which is also known as -
Correct Answer Shadow planning
Your Answer Shadow planning



Multiple Choice Single Answer
Question In the career development cycle, which stage ideally starts when a new emploee joins an organisation and finds a big gap between what the ideal organisation should be and what it is?
Correct Answer Exporatory stage
Your Answer Exporatory stage



Select The Blank
Question Ulrich (1994) says:The idea of utilising human resource as aa strategic business partner is still at a level of ________ rather than reality.
Correct Answer Rhetoric
Your Answer Rhetoric



Multiple Choice Multiple Answer
Question Experience has shown HRD audit has tremendous impact on business in areas like:
Correct Answer strategic Planning , role clarity , Streamlining practices
Your Answer strategic Planning , role clarity , Streamlining practices

Marketing Management-8

Multiple Choice Multiple Answer
Question How does 'structure' reduce external uncertainity arising out of human behaviour
Correct Answer Research and planning , Forecasting
Your Answer Research and planning , Forecasting , Division of labour

Multiple Choice Multiple Answer
Question The basic goals in introductory stage are
Correct Answer Induce acceptance of new product , Gain initial distribution
Your Answer Induce acceptance of new product , Gain initial distribution

Select The Blank
Question ________ product is sold for use in producing other goods or services
Correct Answer Industrial
Your Answer Industrial

Select The Blank
Question ________ concept increases the efficiency of economic system
Correct Answer Marketing
Your Answer Marketing

True/False
Question A channel's length is also called as horizontal dimension.
Correct Answer False
Your Answer False

Select The Blank
Question ________ distribution is used when a small percentage of customers account for a large part of sale.
Correct Answer Selective
Your Answer Selective

Multiple Choice Multiple Answer
Question Income,occupation,education, age,marital status are factors of which type of segmentation?
Correct Answer Geographic , Demographic
Your Answer Demographic

Multiple Choice Multiple Answer
Question Categories of adopters are
Correct Answer Innovators , Early adopters , Laggards
Your Answer Innovators , Early adopters , Laggards

Select The Blank
Question Satisfying ________ reduces tension
Correct Answer Need
Your Answer Need

Multiple Choice Multiple Answer
Question The various variations of Negotiated contract are
Correct Answer Cost plus pricing , Fixed price , Fixed price and incentive
Your Answer Cost plus pricing , Fixed price , Fixed price and incentive

Select The Blank
Question ________ is seen as an integral process that converts materials into goods
Correct Answer Systems
Your Answer Statistical quality control

Select The Blank
Question Wholesalers and retailers help manufacturer in carrying ________ flow to final buyers.
Correct Answer Title
Your Answer Title

Multiple Choice Single Answer
Question In which phase of production era, the producer and consumer are the same ?
Correct Answer Subsistence
Your Answer Subsistence

Multiple Choice Multiple Answer
Question Physical distribution management includes
Correct Answer Manufacturer , Middlemen , Warehouse operators
Your Answer Manufacturer , Middlemen

Match The Following
Question Correct Answer Your Answer
Customer is the focal point in Marketing Marketing
Tangible sources Capital, machines,raw material Capital, machines,raw material
Intangible sources Information, time and technology Information, time and technology
Consumer to producer Backward communication Backward communication

True/False
Question Demand for industrial goods fluctuate more than consumer demand
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Socio-cultural environment consists of
Correct Answer Culture , Social class
Your Answer Social class , Culture

Select The Blank
Question ________ measures actual sales and not intentions to buy
Correct Answer Market tests
Your Answer Market tests

Multiple Choice Single Answer
Question Consumerism emerged in which era of Marketing?
Correct Answer Sales
Your Answer Marketing

Match The Following
Question Correct Answer Your Answer
This refers to the number of product items within each product line. Product depth Product depth
This includes all product item's a company offers. Product mix Product mix
This is a group of products that are related. Product line. Product line.
This is the total number of product lines. Product breadth Product breadth

Multiple Choice Single Answer
Question Marketer tries to seek what kind of response from the other party?
Correct Answer Behavioural
Your Answer Tangible

Multiple Choice Multiple Answer
Question Planning of long term strategies are based on following factors:
Correct Answer Opportunity , Objectives, Strategies, Situation assessment, Organisation mission , Resources
Your Answer Opportunity , Objectives, Strategies, Situation assessment, Organisation mission , Resources


True/False
Question Macro environment is composed of the major forces that pose opportunities and create threat for the Co.
Correct Answer True
Your Answer True

True/False
Question Consumer needs are matched with the company capabilities and goals in marketing process.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Groups having a direct influence on a person are called
Correct Answer Membership groups
Your Answer Membership groups

True/False
Question The greater the number of substitutes for a product, the less price elastic is its demand.
Correct Answer False
Your Answer True

Select The Blank
Question There are more number of substitutes for ________ products.
Correct Answer Multi use
Your Answer Shopping

True/False
Question Change in company's strategy gives rise to problems necessitating a new structure to be made
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Major components of marketing mix are :
Correct Answer Product
Your Answer Product

Multiple Choice Single Answer
Question A diet conscious person after playing football is thirsty. He opts for :-
Correct Answer Diet coke
Your Answer Diet coke

Multiple Choice Single Answer
Question It is the process of selecting people for company positions and developing skills and abilities for assignments in the company
Correct Answer Staffing
Your Answer Staffing

Select The Blank
Question ________ eliminates the risk of losing customer's goodwill
Correct Answer One price policy
Your Answer One price policy

Multiple Choice Single Answer
Question This strategic posture plays a leadership role in establishing how the industry operates
Correct Answer Shapers
Your Answer Shapers

True/False
Question Market segmentation is the decision to identify different groups that compose the market and to develop specific product for each of these groups.
Correct Answer False
Your Answer True

Select The Blank
Question ________ directs the flow of goods and services from the producer to the ultimate consumer
Correct Answer Marketing
Your Answer Marketing

Multiple Choice Single Answer
Question Marketer has no control over setting the price in which type of market structure?
Correct Answer Competition
Your Answer Competition

Multiple Choice Multiple Answer
Question Uses of Market research are:
Correct Answer Advertising effectiveness , Sales forecasting , Identifying market trends
Your Answer Advertising effectiveness , Sales forecasting , Identifying market trends

True/False
Question The demand for necessities tends to be more price elastic than the demand for luxury products.
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question The greatest amount of satisfaction comes from which utility
Correct Answer Possession
Your Answer Possession

Multiple Choice Single Answer
Question It provides a way to bring in the people dimension in macro company analysis without using psychological models of human behaviour
Correct Answer Culture
Your Answer Duty

Multiple Choice Single Answer
Question Who provides time and place utility?
Correct Answer Intermediary
Your Answer Intermediary

Multiple Choice Single Answer
Question Production creates which type of utility
Correct Answer Form
Your Answer Form

Marketing Management-7

Multiple Choice Multiple Answer
Question Limitations of Traditional cost accounting are
Correct Answer Assumes factory as an isolated entity , It measures only the cost of producing
Your Answer Assumes factory as an isolated entity , It measures only the cost of producing

Multiple Choice Multiple Answer
Question Drawbacks of Survey of Buyer's intention method are
Correct Answer Exposure , Not accurate , Time consuming
Your Answer Not accurate , Time consuming

Multiple Choice Single Answer
Question Product should be considered from the point of view of
Correct Answer Customer
Your Answer Customer

Multiple Choice Multiple Answer
Question Total cost includes :
Correct Answer Fixed cost , Variable cost
Your Answer Fixed cost , Variable cost

Multiple Choice Multiple Answer
Question How does 'structure' reduce external uncertainity arising out of human behaviour
Correct Answer Research and planning , Forecasting
Your Answer Research and planning , Forecasting , Division of labour

Multiple Choice Multiple Answer
Question The basic goals in introductory stage are
Correct Answer Induce acceptance of new product , Gain initial distribution
Your Answer Induce acceptance of new product , Gain initial distribution

Select The Blank
Question ________ product is sold for use in producing other goods or services
Correct Answer Industrial
Your Answer Industrial

Select The Blank
Question ________ concept increases the efficiency of economic system
Correct Answer Marketing
Your Answer Marketing

True/False Question A channel's length is also called as horizontal dimension.
Correct Answer False
Your Answer False

Select The Blank Question
________ distribution is used when a small percentage of customers account for a large part of sale.
Correct Answer Selective
Your Answer Selective

Multiple Choice Multiple Answer
Question Income,occupation,education, age,marital status are factors of which type of segmentation?
Correct Answer Geographic , Demographic
Your Answer Demographic

Multiple Choice Multiple Answer
Question Categories of adopters are
Correct Answer Innovators , Early adopters , Laggards
Your Answer Innovators , Early adopters , Laggards

Select The Blank
Question Satisfying ________ reduces tension
Correct Answer Need
Your Answer Need

Multiple Choice Multiple Answer
Question The various variations of Negotiated contract are
Correct Answer Cost plus pricing , Fixed price , Fixed price and incentive
Your Answer Cost plus pricing , Fixed price , Fixed price and incentive

Select The Blank
Question ________ is seen as an integral process that converts materials into goods
Correct Answer Systems
Your Answer Statistical quality control

Select The Blank
Question Wholesalers and retailers help manufacturer in carrying ________ flow to final buyers.
Correct Answer Title
Your Answer Title

Multiple Choice Single Answer
Question In which phase of production era, the producer and consumer are the same ?
Correct Answer Subsistence
Your Answer Subsistence

Multiple Choice Multiple Answer
Question Physical distribution management includes
Correct Answer Manufacturer , Middlemen , Warehouse operators
Your Answer Manufacturer , Middlemen

Match The Following
Question Correct Answer Your Answer
Customer is the focal point in Marketing Marketing
Tangible sources Capital, machines,raw material Capital, machines,raw material
Intangible sources Information, time and technology Information, time and technology
Consumer to producer Backward communication Backward communication

True/False
Question Demand for industrial goods fluctuate more than consumer demand
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Socio-cultural environment consists of
Correct Answer Culture , Social class
Your Answer Social class , Culture

Select The Blank Question ________ measures actual sales and not intentions to buy
Correct Answer Market tests
Your Answer Market tests

Multiple Choice Single Answer
Question Consumerism emerged in which era of Marketing?
Correct Answer Sales
Your Answer Marketing

Match The Following
Question - Correct Answer - Your Answer
This refers to the number of product items within each product line.- Product depth - Product depth
This includes all product item's a company offers.- Product mix - Product mix
This is a group of products that are related. - Product line. - Product line.
This is the total number of product lines. - Product breadth - Product breadth

Multiple Choice Single Answer
Question Marketer tries to seek what kind of response from the other party?
Correct Answer Behavioural
Your Answer Tangible


Multiple Choice Multiple Answer
Question Planning of long term strategies are based on following factors:
Correct Answer Opportunity , Objectives, Strategies, Situation assessment, Organisation mission , Resources
Your Answer Opportunity , Objectives, Strategies, Situation assessment, Organisation mission , Resources

True/False
Question Macro environment is composed of the major forces that pose opportunities and create threat for the Co.
Correct Answer True
Your Answer True


True/False
Question Consumer needs are matched with the company capabilities and goals in marketing process.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Groups having a direct influence on a person are called
Correct Answer Membership groups
Your Answer Membership groups

True/False
Question The greater the number of substitutes for a product, the less price elastic is its demand.
Correct Answer False
Your Answer True

Select The Blank
Question There are more number of substitutes for ________ products.
Correct Answer Multi use
Your Answer Shopping

True/False
Question Change in company's strategy gives rise to problems necessitating a new structure to be made
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Major components of marketing mix are :
Correct Answer Product
Your Answer Product

Multiple Choice Single Answer
Question A diet conscious person after playing football is thirsty. He opts for :-
Correct Answer Diet coke
Your Answer Diet coke

Multiple Choice Single Answer
Question It is the process of selecting people for company positions and developing skills and abilities for assignments in the company
Correct Answer Staffing
Your Answer Staffing

Select The Blank
Question ________ eliminates the risk of losing customer's goodwill
Correct Answer One price policy
Your Answer One price policy

Multiple Choice Single Answer
Question This strategic posture plays a leadership role in establishing how the industry operates
Correct Answer Shapers
Your Answer Shapers

True/False
Question Market segmentation is the decision to identify different groups that compose the market and to develop specific product for each of these groups.
Correct Answer False
Your Answer True

Select The Blank
Question ________ directs the flow of goods and services from the producer to the ultimate consumer
Correct Answer Marketing
Your Answer Marketing

Multiple Choice Single Answer
Question Marketer has no control over setting the price in which type of market structure?
Correct Answer Competition
Your Answer Competition

Multiple Choice Multiple Answer
Question Uses of Market research are:
Correct Answer Advertising effectiveness , Sales forecasting , Identifying market trends
Your Answer Advertising effectiveness , Sales forecasting , Identifying market trends

True/False
Question The demand for necessities tends to be more price elastic than the demand for luxury products.
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question The greatest amount of satisfaction comes from which utility
Correct Answer Possession
Your Answer Possession

Multiple Choice Single Answer
Question It provides a way to bring in the people dimension in macro company analysis without using psychological models of human behaviour
Correct Answer Culture
Your Answer Duty

Multiple Choice Single Answer
Question Who provides time and place utility?
Correct Answer Intermediary
Your Answer Intermediary

Multiple Choice Single Answer
Question Production creates which type of utility
Correct Answer Form
Your Answer Form

Select The Blank
Question Demographic, cultural, political, natural etc combine to form ________ environment.
Correct Answer Macro
Your Answer Macro

Multiple Choice Multiple Answer
Question Limitations of Traditional cost accounting are
Correct Answer Assumes factory as an isolated entity , It measures only the cost of producing
Your Answer Assumes factory as an isolated entity , It measures only the cost of producing

Multiple Choice Multiple Answer
Question Drawbacks of Survey of Buyer's intention method are
Correct Answer Exposure , Not accurate , Time consuming
Your Answer Not accurate , Time consuming

Multiple Choice Single Answer
Question Product should be considered from the point of view of
Correct Answer Customer
Your Answer Customer

Multiple Choice Multiple Answer
Question Total cost includes :
Correct Answer Fixed cost , Variable cost
Your Answer Fixed cost , Variable cost

Marketing Management-6

Multiple Choice Multiple Answer
Question Trade promotions include
Correct Answer Push money allowance , Promotional allowance
Your Answer Push money allowance , Cash rebates , Promotional allowance , Damaged goods allowance

Multiple Choice Single Answer
Question What is diversification?
Correct Answer New product-New market
Your Answer New product-New market

Select The Blank
Question A speciality product is ________ intensively distributed than a shopping product
Correct Answer Less
Your Answer Less

Select The Blank
Question ________ is a delivery of standard of living to society
Correct Answer Marketing
Your Answer Marketing

Multiple Choice Single Answer
Question This discount is offered to customers to encourage them to remain loyal buyers
Correct Answer Quantity discount
Your Answer Quantity discount

Multiple Choice Single Answer
Question Which is the shortest marketing channel for an industrial product?
Correct Answer Producer--->Industrial user
Your Answer Producer--->Industrial user

Select The Blank
Question In ________ pricing buyers pay different prices under the same conditions , in the same quantities and at the same time
Correct Answer Variable
Your Answer Variable

Select The Blank
Question More ________ is involved in sales to industrial buyers than consumers
Correct Answer Money
Your Answer Money

Multiple Choice Single Answer
Question This strategic posture plays a leadership role in establishing how the industry operates
Correct Answer Shapers
Your Answer Adapters

Multiple Choice Multiple Answer
Question For exchange to take place, which conditions must be satisfied ?
Correct Answer Atleast two parties , Each party is capable of communication and delivery , Each party has something that might be of value to the other party
Your Answer Atleast two parties , Each party is capable of communication and delivery , Each party has something that might be of value to the other party

Select The Blank
Question Optimum marketing mix is obtained using analysis, ________, implementation and control.
Correct Answer Planning
Your Answer Planning

Multiple Choice Multiple Answer
Question Factors affecting demand of a product?
Correct Answer Population , Increase in buying power
Your Answer Population , Increase in buying power , Decrease in buying power , Buyer preferences

Multiple Choice Multiple Answer
Question Characteristics for effective market segmentation are:
Correct Answer Actionable , Measurable , Accessible
Your Answer Dependable , Measurable

True/False
Question Change in company structure from divisional to matrix also mean changes in the systems in various degrees
Correct Answer True
Your Answer True

Select The Blank
Question Skimming pricing involves________ risk.
Correct Answer Low
Your Answer Low

True/False
Question Product concept testing through physical presentation increase the reliability of test.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question It is the process of selecting people for company positions and developing skills and abilities for assignments in the company
Correct Answer Staffing
Your Answer Staffing

Multiple Choice Single Answer
Question It is is the data which has been converted to a useful form for decision making
Correct Answer Information
Your Answer Information

Select The Blank
Question ________ directs the flow of goods and services from the producer to the ultimate consumer
Correct Answer Marketing
Your Answer Marketing

Multiple Choice Multiple Answer
Question What are psychogenetic needs
Correct Answer Belonging , Recognition
Your Answer Belonging , Recognition

Multiple Choice Single Answer
Question In which phase of production era, the producer and consumer are the same ?
Correct Answer Subsistence
Your Answer Subsistence

Select The Blank
Question ________ occurs when people inspite of being qualified and experienced and trained have to settle for a low level job.
Correct Answer Underemployment
Your Answer Unemployment

True/False
Question In negotiated contracts, the bid selected by buyer is not necessarily the lowest
Correct Answer True
Your Answer True

Select The Blank
Question ________ is a descriptive thought that a person holds about something
Correct Answer Belief
Your Answer Attitude

True/False
Question The cultural environment shows long term trends towards a hedonistic society.
Correct Answer True
Your Answer True

True/False
Question Each product and brand has a status symbol potential
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question It helps an organisation to cope with future by setting objectives and making strategies to achieve them
Correct Answer Planning
Your Answer Planning

Multiple Choice Single Answer
Question The organisation focusses attention on one market segment and develops one marketing mix for that segment.This is known as :
Correct Answer Concentration
Your Answer Concentration

True/False
Question Warehouses are needed when supply sources and markets are located close by.
Correct Answer False
Your Answer False

Select The Blank
Question ________ is seen as an integral process that converts materials into goods
Correct Answer Systems
Your Answer Systems

Match The Following
Question Correct Answer Your Answer
Ballast business - Fit well but low opportunities - Fit well but low opportunities
Gap analysis - Difference between desired and projected performance - Difference between desired and projected performance
Corporate parenting - Managing SBU's by a corporate - Managing SBU's by a corporate
Heartland business - Give the highest priority - Give the highest priority

Multiple Choice Multiple Answer
Question The participants in a communication process are :
Correct Answer Source , Recipient
Your Answer Source , Recipient

Multiple Choice Multiple Answer
Question Conditions for a Successful Communication are :
Correct Answer Sender transmits message , Receiver receives message
Your Answer Sender transmits message , Receiver receives message , Message has meaning

Multiple Choice Multiple Answer
Question Adoption rate will be higher and faster if the product has
Correct Answer Lower price , Greater utility , Compatability with society
Your Answer Lower price , Greater utility , Compatability with society

True/False
Question Macro environment is composed of the major forces that pose opportunities and create threat for the Co.
Correct Answer True
Your Answer False

True/False
Question Experimental research involves obtaining data from respondents in person, mail or by phone
Correct Answer False
Your Answer False

True/False
Question Rise and fall of interest rates has a major effect on consumer's decision to buy products on credit
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question What is Marginal cost?
Correct Answer The additional cost of each unit of product , It ignores non price competition , Marginal revenue is less than average revenue
Your Answer The additional cost of each unit of product , It ignores non price competition , Marginal revenue is less than average revenue

Multiple Choice Multiple Answer
Question Types of strategic business units are :
Correct Answer Stars , Cash cows , Question marks
Your Answer Stars , Cash cows , Question marks , Goats

Multiple Choice Multiple Answer
Question What is break down approach
Correct Answer Sales potential varies with country's general level of economic activity , Market and sales potential is based on economic forecast , Number of units that a buyer buys is multiplied by the total number of potential buyers in that territory to arrive at total sales
Your Answer Sales potential varies with country's general level of economic activity , Market and sales potential is based on economic forecast , Number of units that a buyer buys is multiplied by the total number of potential buyers in that territory to arrive at total sales

Multiple Choice Single Answer
Question Minimum number of segments in a multi segment strategy:
Correct Answer 2
Your Answer 2

True/False
Question Storage helps firms balance supply and demand.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Here the organisation acquires the operations of one or more other organisations on the same level.
Correct Answer Horizontal integration
Your Answer Horizontal integration

Match The Following
Question Correct Answer Your Answer
This refers to the number of product items within each product line - Product depth - Product depth
This includes all product item's a company offers. - Product mix - Product mix
This is a group of products that are related. - Product line. - Product line.
This is the total number of product lines. - Product breadth - Product breadth

Multiple Choice Single Answer
Question Source credibility is :
Correct Answer Receiver's perception regarding belief on sender.
Your Answer Receiver's perception regarding belief on sender.

Multiple Choice Multiple Answer
Question Business is rated on which dimensions
Correct Answer Market attractiveness , Business strength
Your Answer Market attractiveness , Business strength , Profit margin , Competition level

Select The Blank
Question ________ is a part of the company that has a separate mission and objectives
Correct Answer SBU
Your Answer SBU

Marketing Management-5

Multiple Choice Multiple Answer
Question Advantages of Zone pricing
Correct Answer It is used for products whose freight cost is large in relation to product's value , Buyers in different areas pay different delivered prices
Your Answer It is used for products whose freight cost is large in relation to product's value , Buyers in different areas pay different delivered prices



Select The Blank
Question ________ occurs when people inspite of being qualified and experienced and trained have to settle for a low level job.
Correct Answer Underemployment
Your Answer Underemployment



Multiple Choice Single Answer
Question An example of Want is :
Correct Answer Continental food
Your Answer Continental food



Multiple Choice Multiple Answer
Question Characteristics of Effective segmentation
Correct Answer Actionable , Measurable , Accessible
Your Answer Actionable , Measurable , Accessible



True/False
Question Experimental research involves obtaining data from respondents in person, mail or by phone
Correct Answer False


Your Answer False



True/False
Question A drive is a need that sufficiently presses a person to act
Correct Answer True


Your Answer True



Multiple Choice Single Answer
Question It concentrates on organisation design and work flow
Correct Answer Flotilla
Your Answer Systems approach



Multiple Choice Single Answer
Question The tool that a sender uses to reach to the receiver is called:
Correct Answer Message


Your Answer Message



Multiple Choice Single Answer
Question Marketing arises from ?
Correct Answer Exchange


Your Answer Exchange



Multiple Choice Multiple Answer
Question The tangible inputs in a business are
Correct Answer Capital , Machine , Time


Your Answer Capital , Machine



True/False
Question Product, place and promotion elements in the marketing mix are viewed as cost factors.
Correct Answer True


Your Answer False



Multiple Choice Single Answer
Question " How much to order " is also called as
Correct Answer Basic stock
Your Answer Re-order point



Multiple Choice Single Answer
Question It is an approach to cost reduction in which components are studied to determine if they can be made by cheaper methods of production
Correct Answer Product Value Analysis
Your Answer Product Value Analysis



Multiple Choice Multiple Answer
Question Types of product classification
Correct Answer Consumables , Durables , Services
Your Answer Consumables , Durables , Services



Multiple Choice Multiple Answer
Question Ways to make people do trial purchases?
Correct Answer Coupon offers , Discounts , Samples
Your Answer Coupon offers , Discounts , Samples



Multiple Choice Multiple Answer
Question Business is rated on which dimensions
Correct Answer Market attractiveness , Business strength
Your Answer Market attractiveness , Profit margin , Competition level



Select The Blank
Question ________ leads to market fragmentation.
Correct Answer Competition
Your Answer Competition



Multiple Choice Single Answer
Question Which is the shortest marketing channel for an industrial product?
Correct Answer Producer--->Industrial user
Your Answer Producer--->Industrial user



True/False
Question Diversification strategy involves diversifying away from their original core businesses Correct Answer True
Your Answer True



Select The Blank
Question A speciality product is ________ intensively distributed than a shopping product
Correct Answer Less
Your Answer Less



Select The Blank
Question Japan's major productivity gains are the results of social changes brought about by ________
Correct Answer Statistical quality control
Your Answer Statistical quality control



Multiple Choice Single Answer
Question Maximum number of new product ideas come from
Correct Answer Internal sources
Your Answer Internal sources



Multiple Choice Multiple Answer
Question Income,occupation,education, age,marital status are factors of which type of segmentation?
Correct Answer Geographic , Demographic
Your Answer Demographic



Select The Blank
Question Customers are brand,style and type conscious when buying ________ products.
Correct Answer Special
Your Answer Special



Multiple Choice Single Answer
Question The frequency at which a product is used is called ?
Correct Answer Usage rate
Your Answer Usage rate



Multiple Choice Single Answer
Question Major components of marketing mix are :
Correct Answer Product
Your Answer Product



Multiple Choice Single Answer
Question Producer--->Wholesaler--->Retalier--->Consumer is a common channel for :
Correct Answer Chocolates
Your Answer Chocolates



Multiple Choice Single Answer
Question The most common criteria for classifying products is based on
Correct Answer Buyer behaviour
Your Answer Buyer behaviour



Select The Blank
Question ________ of physical distribution activities increases it's productivity as well as of manufacturer.
Correct Answer Automation
Your Answer Automation



Multiple Choice Multiple Answer
Question When is demand price elastic?
Correct Answer Price cut causes revenue to increase , Price rise causes revenue to decrease
Your Answer Price cut causes revenue to increase , Price rise causes revenue to decrease



Multiple Choice Multiple Answer
Question When is demand inelastic?
Correct Answer Price cut causes revenue to decrease , Price rise causes revenue to increase
Your Answer Price cut causes revenue to decrease , Price rise causes revenue to increase



True/False
Question Product, place and promotion elements in the marketing mix are viewed as cost factors.
Correct Answer True
Your Answer True



Multiple Choice Multiple Answer
Question The culture of a company is conveyed through
Correct Answer Rites , Myths , Rituals
Your Answer Rites , Myths , Rituals



True/False
Question Marketing strategies are developed to support broad marketing objectives
Correct Answer True
Your Answer True



Multiple Choice Single Answer
Question As a person acquires additional units of a product, the amount of satisfaction(each unit adds to total satisfaction), is less than the previous unit. This is called
Correct Answer Law of diminishing marginal utility
Your Answer Law of diminishing marginal utility



True/False
Question The demand for necessities tends to be more price elastic than the demand for luxury products.
Correct Answer False
Your Answer False



Select The Blank
Question Product ________ plays a major role in distribution strategy.
Correct Answer Awareness
Your Answer Awareness



Multiple Choice Single Answer
Question The tool used for future decision making in 'True Ambiguity' scenario is
Correct Answer Non-linear dynamic model
Your Answer Game theory



Multiple Choice Multiple Answer
Question Socio-cultural environment consists of
Correct Answer Social class , Culture
Your Answer Social class , Culture , Government policy



Multiple Choice Single Answer
Question Prosperity stage in business cycle is also called
Correct Answer Boom
Your Answer Boom



True/False
Question Demand is highly elastic for industrial goods
Correct Answer False
Your Answer False



Multiple Choice Multiple Answer
Question Concept of marketing includes study of
Correct Answer Transaction , Transfer , Exchange
Your Answer Transaction , Transfer , Exchange



Select The Blank
Question Demographic, cultural, political, natural etc combine to form ________ environment.
Correct Answer Macro
Your Answer Macro



Select The Blank
Question Buyer's response in ________ method may not be applicable in other markets
Correct Answer Market tests
Your Answer Market tests



Select The Blank
Question ________is a strong internal stimulus impelling action
Correct Answer Drive
Your Answer Drive

Marketing Management-4

Multiple Choice Multiple Answer
Question Uses of Market research are:
Correct Answer Advertising effectiveness , Sales forecasting , Identifying market trends
Your Answer Advertising effectiveness , Sales forecasting , Identifying market trends



True/False
Question The demand for necessities tends to be more price elastic than the demand for luxury products.
Correct Answer False
Your Answer False



Multiple Choice Single Answer
Question The greatest amount of satisfaction comes from which utility
Correct Answer Possession
Your Answer Possession



Multiple Choice Single Answer
Question It provides a way to bring in the people dimension in macro company analysis without using psychological models of human behaviour
Correct Answer Culture
Your Answer Duty



Multiple Choice Single Answer
Question Who provides time and place utility?
Correct Answer Intermediary
Your Answer Intermediary



Multiple Choice Single Answer
Question Production creates which type of utility
Correct Answer Form
Your Answer Form



Select The Blank
Question Demographic, cultural, political, natural etc combine to form ________ environment.
Correct Answer Macro
Your Answer Macro



Multiple Choice Multiple Answer
Question Product characteristics that influence channel selection are
Correct Answer Weight , Complexity , Perishability
Your Answer Complexity , Perishability



Multiple Choice Multiple Answer
Question Conditions for a Successful Communication are :
Correct Answer Sender transmits message , Receiver receives message
Your Answer Sender transmits message , Receiver receives message , Message has meaning



True/False
Question Augmented product includes the actual product plus any additional services such as maintenance, intallation etc.
Correct Answer True
Your Answer True



Select The Blank
Question The cost of warehousing, transportation, inventory and handling products together constitutes ________ concept.
Correct Answer Total cost
Your Answer Total cost



Select The Blank
Question ________ describes a person's favourable or unfavourable action tendencies towards object
Correct Answer Attitudes
Your Answer Attitudes




Multiple Choice Single Answer
Question New product forms and brands enter in which stage of product life cycle?
Correct Answer Growth
Your Answer Introductory



Multiple Choice Single Answer
Question These groups tend to informal behavoiur and there is continuous interaction among people
Correct Answer Primary
Your Answer Primary



Multiple Choice Single Answer
Question To avoid price competition, Marketer will set which of the following price?
Correct Answer At market level
Your Answer Below market level



True/False
Question Staffing function applies to all company levels irrespective of levels of hierarchy
Correct Answer True
Your Answer True



Multiple Choice Single Answer
Question This data is originated by original research through observation/ enquiry
Correct Answer Primary data
Your Answer Primary data



True/False
Question Boston consultance group Matrix focusses on future business.
Correct Answer False
Your Answer False



True/False
Question A company's pricing objectives are influenced by time and circumstances
Correct Answer True
Your Answer True



Select The Blank
Question The research objectives are stated as ________ to be tested
Correct Answer Hypothesis
Your Answer Hypothesis



True/False
Question Publicity is news carried in the mass media about a firm and its products, policies or actions.
Correct Answer True
Your Answer True



Multiple Choice Single Answer
Question Feedback is fastest in which of the following channels:
Correct Answer Personal selling
Your Answer Personal selling



Select The Blank
Question The factor of satisfaction and ________ motives are consistent in society
Correct Answer Profit
Your Answer Profit



Select The Blank
Question ________ is a delivery of standard of living to society
Correct Answer Marketing
Your Answer Marketing



Multiple Choice Multiple Answer
Question Characteristics for effective market segmentation are:
Correct Answer Actionable , Measurable , Accessible
Your Answer Accessible , Actionable , Measurable



Select The Blank
Question Concentration on that segment of market which has the maximum number of people is called ________
Correct Answer Market fallacy
Your Answer Target market



Select The Blank
Question ________is a strong internal stimulus impelling action
Correct Answer Drive
Your Answer Attitude



Multiple Choice Multiple Answer
Question What is break down approach
Correct Answer Sales potential varies with country's general level of economic activity , Market and sales potential is based on economic forecast , Number of units that a buyer buys is multiplied by the total number of potential buyers in that territory to arrive at total sales
Your Answer Sales potential varies with country's general level of economic activity , Market and sales potential is based on economic forecast , Number of units that a buyer buys is multiplied by the total number of potential buyers in that territory to arrive at total sales



Select The Blank
Question Modern Accounting uses ________ as a unit of measure
Correct Answer Time
Your Answer Time



Match The Following
Question -- Correct Answer -- Your Answer
Many sellers and buyers and none of them have much effect on the total demand,supply and product's market price -- Pure competition -- Pure competition
Only one seller and no competition permitted legally -- Monopoly -- Monopoly
Few sellers but account for bulk of industry's sales -- Oligopoly -- Oligopoly
Many sellers and buyers and each seller's offering is somewhat different than others -- Monopolistic -- Monopolistic



Multiple Choice Multiple Answer
Question Types of psychological pricing are
Correct Answer Prestige , Leader
Your Answer Prestige , Odd , Leader



Select The Blank
Question Product, price, place and promotion are the 4p's of ________ mix
Correct Answer Marketing
Your Answer Marketing



Multiple Choice Single Answer
Question Higher the perceived quality of the product, higher will be the perceived price. Such products are called:
Correct Answer Prestige
Your Answer Prestige



Multiple Choice Multiple Answer
Question Market segmentation can be done on the basis of following factors
Correct Answer Psychographic , Demographic , Geographic
Your Answer Psychographic , Demographic , Geographic



Select The Blank
Question Toffees and chocolates, magazines etc are examples of ________ products
Correct Answer Impulse
Your Answer Impulse



Multiple Choice Multiple Answer
Question Adoption rate will be higher and faster if the product has
Correct Answer Lower price , Greater utility , Compatability with society
Your Answer Greater utility , Compatability with society



Select The Blank
Question In production era , demand is ________ than supply
Correct Answer Greater
Your Answer Greater



Select The Blank
Question Messages are made of ________
Correct Answer Symbols
Your Answer Symbols



Multiple Choice Multiple Answer
Question Shorter distribution channel results in
Correct Answer Reduced costs , Limited market coverage
Your Answer Reduced costs , Limited market coverage



Multiple Choice Multiple Answer
Question When is demand inelastic?
Correct Answer Price cut causes revenue to decrease , Price rise causes revenue to increase
Your Answer Price cut causes revenue to decrease , Price rise causes revenue to increase



Multiple Choice Single Answer
Question This involves developing two or more market strategies for two or more market segments
Correct Answer Multi-segmentation
Your Answer Multi-segmentation



Multiple Choice Single Answer
Question Producer--->Wholesaler--->Retalier--->Consumer is a common channel for :
Correct Answer Chocolates


Your Answer Chocolates