Case Study CreditQuest-Improves Accuracy and Efficiency

CreditQuest
Improves Accuracy and Efficiency at
®
Baker Boyer National Bank
lending process,” said Gerianne Graham, Vice President of
Lending Operations for Baker Boyer National Bank. “We
wanted a system that all branches could access and a
Baker Boyer National Bank is Washington state’s oldest
system that would securely hold all customer credit data
independent bank. Founded in 1869 and headquartered
and supply the tools our branches needed for streamlined
in Walla Walla, Washington, Baker Boyer National Bank
lending processes.”
is still family owned and operated and takes great pride
Baker Boyer National Bank chose Harland Financial
in their strong community ties. With nine branches and
Solutions’ CreditQuest, a complete, end-to-end commercial
more than $380 million in assets, Baker Boyer National
credit management system. The solution brings origination,
Bank continues to grow and improve their business
financial analysis, portfolio risk management, underwriting,
processes in order to better serve their clients.
documentation and executive reporting together for a
Reduced Inconsistencies in Credit Analysis
unified, relationship-centric view of the customer’s
financial data and supporting documents.
Recognizing they needed to review their business
processes, the management team at Baker Boyer
“We have received rave reviews
National Bank hired a consultant to assess their entire
business process. They learned that the bank had
from our examiners on our new
inefficiencies in their commercial lending process.
credit management process.”
There were inconsistencies in credit analysis and in the
documents used. In addition, commercial credit information
Gerianne Graham
was kept on individuals’ computers, not in a centralized
Vice President – Lending
system where it could be better protected and shared
Baker Boyer National Bank
among authorized stakeholders. The consultant
recommended that they invest in a credit management
system and after much research, recommended
Bank Examinations Are Completed More
CreditQuest
as a system that would fit Baker Boyer
®
Quickly and Easily
National Bank’s needs.
Since implementing CreditQuest, Baker Boyer Bank’s
A Complete Credit Management System
examinations have greatly improved. Their last examination
“Our objective was to get a comprehensive solution to
was completed in one-eighth of the time as previous
credit management including credit approval processing,
exams. As a result of using CreditQuest, Baker Boyer
financial analysis and portfolio management. At the same
easily prepared comprehensive reports for examiners
time we knew we would be restructuring the commercial


Case Study
because all the information was in one system. In addition,
employee only one to two hours, enabling us to reduce
the credit memos in CreditQuest included all the information
staff time for portfolio management reporting by an
Baker Boyer National Bank’s examiners requested.
average of 25 hours per week,
” said Graham.
Improved Accuracy and Efficiency
CreditQuest has provided Baker Boyer National Bank with
a complete process that can be tracked from start to finish.
It has improved their efficiency, accuracy, and reduced
paper usage. In addition, it has helped them to completely
achieve electronic credit files, which are now accessible to
all employees authorized to view them. “Our loan approval
process can be managed and tracked easily. The approval
process takes much less time and each approval gives a
time and name of who has approved the loan. If the loan
is over the loan officer’s limit, CreditQuest automatically
escalates the application to the loan committee for
approval,
” expressed Graham.
Improved Data Quality
A Reputable and Established Vendor
When implementing CreditQuest, Baker Boyer found
Baker Boyer National Bank’s management felt that
an unexpected benefit. As they pulled data from their
choosing the right vendor was as important as choosing
core system, CreditQuest validated the information.
the right system. “
It was important to us to use a
Ultimately, many coding and other errors were uncovered
vendor that was reputable and established. We had
and corrected, improving the accuracy of vital management
an established relationship with Harland Financial
information.
Solutions, and had been a LaserPro
user for years.
®
We knew Harland Financial Solutions had a good
Support for Continued Growth
implementation and support team.
With CreditQuest
Harland Financial Solutions' reputation for continued
we have all the functionality we need and the support
support and development of their products was an
of a vendor with whom we have a valued relationship,”
important factor for why Baker Boyer National Bank
stated Graham.
chose CreditQuest. According to Graham, “Baker Boyer
National Bank found that CreditQuest is not just a
Reduced Staff Time
short-term change. This product is so dynamic and
The reporting functionality in Portfolio Manager has
configurable that each year we become more satisfied
greatly benefited Baker Boyer National Bank and now
and pleased with it. We continue to find new ways that
credit portfolio analysis and reporting can be done
CreditQuest can improve our efficiency and processes.”
quickly and efficiently. “Before implementing CreditQuest,
it took one employee two to three weeks to prepare the
monthly reports. Now with CreditQuest, it takes the
Harland Financial Solutions
800-815-5592
www.harlandfinancialsolutions.com
© 2009 Ha r lan d F in an c ial So lu tio n s, In c. All Rig h ts R e se rve d . C re d itQu e st is a r e gis te r ed t ra d em a r k
of H a rla nd F ina n cia l S o lut io ns . A ll o t he r p r od u c t na m es o r b r an d n a m es a re tr ad e m ar ks
o r r eg is te r ed tr ad e m ar ks o f th e ir re s pe c tiv e ho ld e rs .
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